These Terms and Conditions will apply every time you access our website and/or order goods from our website or view the information we provide.
We reserve the right to update and amend any part of the website.
All items on The Unique Gift Store Ltd's Website are subject to stock availability. A preparation in progress email will be sent to indicate that we have accepted your order.
We The Unique Gift Store Ltd are the operators of this website, and the contents of it are either our property or are used under license from our suppliers. We are the owners of the compilation of information in this website. Our rights and those of our suppliers are protected by UK, European, and international intellectual property laws, including those for the protection of copyrights, trademarks, and database rights. Misuse of this website may incur civil liability or attract criminal sanctions. We grant you a limited, non-exclusive and revocable licence to access our website for the purposes of browsing our product offer(s), or ordering goods from us. Your licence to access our website does not extend to any commercial use of our website, or to any use of our website whatsoever which is for the benefit of any commercial entity other that of our own. You are expressly not permitted to download any part of our site (other than by reason of automatic page caching), to amend or modify it or any part of it, to reproduce or copy, sell (including any resale), or otherwise exploit our website (or any part of it) for any purpose other than as set out above.
You may not modify, distribute or re-post anything on this website for any purpose. All designs of nappy cakes and all bouquets shown on our website are the property of The Unique Gift Store Ltd. Any plagiarism, close imitation or 'passing off' of our designs is a direct infringement of our copyright policy and UK copyright laws. Legal action will be taken against any person, company or organisation that infringes on our copyright policy.
You are permitted to link to our home page, provided that the link is not misleading, false, derogatory, or otherwise prejudicial to our interests, but you are expressly not permitted to use any of our logos or graphics either as or in connection with such a link.
Please note that whilst we always aim to make our handmade products, to the same design as the photographed on the website, variation will occure due to the handmade nature of the items. We will always include the same items as advertised in our hampers and handmade products but if on the vary rare occasion an item is out of stock an items of the same value or above will be included..
All prices on the website are in pounds sterling. Delivery prices are quoted for UK delivery. All prices include VAT.
We are a VAT registered company our VAT registration number is 152875784.
Most of our orders are despatched using the Royal Mail, FedEx or DPD (occasionally we may us an alternative carrier which is at our discretion). Although we undertake to dispatch goods as soon as possible after receipt of your order we cannot guarantee the exact delivery date or time we only give an estimated time based on our carrier's guide lines. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries. When your parcel has been despatched using the Royal Mail/FedEx/DPD/ other carriers, deliveries are based on their rules and conditions for delivery. If your parcel is lost (delayed for guaranteed deliveries) you may be entitled to compensation based upon the terms and conditions under which the Royal Mail/FedEx/DPD/ other carriers operate. Items are not classed as lost until 15 working days after the due date. For a signed for service 10 working days.
We shall not, however, be liable for any loss or damage due to delays or failure to ship resulting from any cause beyond our reasonable control, such as, but not limited to, compliance with laws or regulations, acts of God, acts or omissions of the Purchaser, pandemics, acts or civil or military authority, judicial action, defaults of sub-contractors or suppliers, labor disputes, failure or delays in transportation, embargoes, wars or riots.
We deliver to the delivery address that you provide us with at the time of ordering, this is the delivery address that is on the order placed on The Unique Gift Store Ltd's website, so please check your details carefully. Your order is available to view through The Unique Gift Store Ltd's website in the 'My Orders' section as soon as you place an order. Delivery is made to an address not to a stated person.
Please note a full refund will only be issued if your parcel has not yet been dispatched. Once a parcel is dispatched it will need to be returned to us before a refund is issued, the refund will be less the amount for postage and packaging unless the item is faulty. If you change your mind and we have already made your order a refund will be issued but is subject to a £10 production fee.
Your order and all of its ingredients must be returned in the same condition in which it was received and in the full original packaging. Please note refunds will not be issued for Nappy Cakes if the nappies are unwrapped or any of the items opened due to hygiene reasons. Chocolate bouquets if faulty must be still intact, in their original sealed cellophane gift wrapping. Baby bouquets the clothing must not have been removed from the bouquets. The bouquet must be still fully intact and in its original wrapper. All other items must be in their original wrappers. Refunds will be issued once the item is received by us in an acceptable condition. Items must be returned to us within 7 days. Please contact us prior to sending a return. We advise that you send your items by recorded delivery. Refunds exclude postage and packaging.
Please note Chocolate bouquets are handmade to order and perishable therefore are non returnable or refundable.
Postage refunds will only be issued for Services based upon the carriers, delivery/attempted delivery information, this information will determine if a refund is due. We nor our carriers are not liable for refunds of postage for circumstances beyond our control, such as, but not limited to, compliance with laws or regulations, acts of God, acts or omissions of the Purchaser, acts or civil or military authority, judicial action, defaults of sub-contractors or suppliers, labor disputes, failure or delays in transportation, embargoes, wars, pandemics or riots. Refunds of postage will not be made for delays due to snow, floods, winds (acts of God).
By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.
INFORMATION THAT WE COLLECT FROM YOU
When you visit, register or order products or services on www.theuniquegiftstore.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.
We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.
USE OF YOUR INFORMATION
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
DISCLOSURE OF YOUR INFORMATION
The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.